Our technical team responds within a maximum of 4 working hours. For frequently asked questions, check the list below.
Access the supply panel in your account, select the supplier, and fill in the quantities. The system automatically generates the order and sends it to our logistics partners. If you need additional assistance, write to us at info@eatye.com or call 0255673537.
Deliveries are made between 06:00–10:00, depending on the route optimized by our algorithm. For orders placed by 14:00, delivery takes place the next working day. In case of emergency, contact us by phone at 0255673537.
In the "Financial Reports" section of the platform, you can generate monthly statements, compare prices between suppliers, and track budget deviations. All data is available in real-time and can be exported in CSV or PDF format.
Open a complaint ticket directly from the order panel, attaching photos and details. Our support team analyzes the case within a maximum of 2 hours and coordinates the replacement or credit of the product. For critical situations, call 0255673537.
Yes, we offer a documented REST API for synchronizing stocks, orders, and invoices. For technical details and access keys, contact us at info@eatye.com. The integration is guided by a dedicated engineer.
Fill out the form in the "Support" section of the platform or send an email to info@eatye.com. We organize 45-minute online sessions, tailored to roles in kitchen, logistics, and management.
Clear answers regarding procurement digitalization, route optimization, and cost control in HoReCa and corporate catering.
The platform uses predictive forecasting based on historical consumption data and seasonality. Thus, ordered quantities match the actual need exactly, and surplus decreases by up to 30%. The system sends alerts when stock is at risk of expiring, allowing menu replanning.
The module is designed for fresh deliveries to large canteens and corporate catering units. The algorithm takes into account time windows, vehicle capacity, traffic, and product perishability. The result: shorter routes, transport costs reduced by approximately 20%, and guaranteed freshness.
Yes, the aggregated financial control panel shows costs per production unit, compares supplier prices, and automatically signals budget overruns. You can generate audit reports without manual intervention.
It is not mandatory, but the platform supports connection with common ERP systems via API. If you don't have an ERP, eatye works independently, offering all ordering, logistics, and financial reporting modules.
Usually between 4 and 6 weeks, including account setup, loading basic data, and team training. Our technical support ensures a transition without interruptions to daily operations.
The system detects delays and automatically adjusts alternative delivery routes or replans orders to other suppliers in the network. The manager receives an immediate notification and can make an informed decision.